{"id":16,"date":"2025-10-02T23:08:29","date_gmt":"2025-10-02T23:08:29","guid":{"rendered":"https:\/\/bb.rook-eg.com\/?page_id=16"},"modified":"2026-01-11T11:39:44","modified_gmt":"2026-01-11T11:39:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ispektra.com\/en\/refund_returns\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions<\/strong><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Spektra\u2019s website can be accessed via the internet and\/or mobile applications.<\/h3>\n

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The content and services available on the site are provided to you in accordance with the following terms and conditions, our privacy policy, and other terms, conditions, and policies that you may find through our site regarding specific functions, benefits, offers, or customer service, all of which are considered part of or included in these terms and conditions (general, \u201cTerms and Conditions\u201d).
By accessing or using this website, you acknowledge that you have read, understood, and agree to be fully bound by these terms and conditions without any limitations or conditions.<\/h3>\n

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Intellectual property:<\/strong><\/h3>\n

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We grant you a personal, non-transferable, non-assignable, and revocable license to use the software we provide to you as part of the website, for the sole purpose of enabling you to use and enjoy our services, as determined by Integrated Entity Est. for trading<\/span> In accordance with the terms and conditions.<\/h3>\n

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Commercial use or use on behalf of any third party is prohibited unless expressly permitted in writing in advance. Any breach of these terms and conditions will result in the immediate revocation of the license granted under this paragraph without prior notice to you, and without prejudice to any other rights.<\/h3>\n

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All copyrights, trademarks, trade names, trade dress, designs, website \u201cfeatures,\u201d and any other form of intellectual property, materials, and other rights relating to the website, including software, HTML code, and other code used on the website and page titles, images, text, illustrations, layouts, logos, designs, icons, pictures, software, music clips, downloads, or videos (collectively, \u201cIntellectual Property\u201d), are\u2014and shall remain at all times\u2014the property and right of the trademarks and\/or their respective owners, as they are protected by the laws of the Kingdom of Saudi Arabia and international trademark and copyright laws.
Intellectual property rights and all other materials displayed on our website may be accessed, viewed, downloaded, and printed only for personal, non-commercial use, as expressly permitted by [the copyright holder]. Integrated Entity Est. for trading<\/span>and\/or authorized by third parties by Integrated Entity Est. for trading<\/span>.<\/h3>\n

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However (1) provided that no modification or alteration is made to the intellectual property in any way<\/h3>\n

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(2) You will not provide or make available the intellectual property to any third party as a form of trade. You will never acquire any copyright, trademark, or other proprietary rights in connection with the intellectual property. You will not be liable for any license, right, or interest in any materials or software as a result of your use of this website or your access to, viewing, downloading, or printing of the intellectual property.<\/h3>\n

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You may not copy (except as stated above), publish, transmit, distribute, display, modify, create derivative works from, sell, participate in the sale of, or otherwise exploit any of the intellectual property materials or those from our website, in whole or in part. The intellectual property may only be used as a source for shopping. Any other use of the intellectual property, including copying, modifying, distributing, broadcasting, republishing, displaying, or performing it, is strictly prohibited.<\/h3>\n

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Integrated Entity Est. for trading<\/span> They are the exclusive owner or licensee of the intellectual property (as applicable), and they are the exclusive licensee of the domain name www.ispektra.com<\/h3>\n

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Integrated Entity Est. for trading<\/span> \u0642\u062f \u062a\u0648\u0641\u0631 \u0645\u062d\u062a\u0648\u0649 \u0645\u0645\u0644\u0648\u0643\u064b\u0627 \u0644\u0623\u0637\u0631\u0627\u0641 \u062b\u0627\u0644\u062b\u0629 (“\u0645\u062d\u062a\u0648\u0649 \u0637\u0631\u0641 \u062b\u0627\u0644\u062b”) \u0623\u0648 \u0631\u0648\u0627\u0628\u0637 \u0644\u0645\u0648\u0627\u0642\u0639 \u0637\u0631\u0641 \u062b\u0627\u0644\u062b (“\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u062b\u0627\u0644\u062b”) \u0643\u062e\u062f\u0645\u0629 \u0644\u0644\u0645\u0647\u062a\u0645\u064a\u0646 \u0628\u0647\u0630\u0647 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. Integrated Entity Est. for trading<\/span> We do not monitor, endorse, or control any third-party content or websites, and the inclusion of links to such content does not imply any affiliation or relationship between us. Integrated Entity Est. for trading<\/span>. \u0648\u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0627\u0644\u062b\u0627\u0644\u062b\u0629 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629<\/h3>\n

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In light of the foregoing, Spektra shall not be liable for any reason whatsoever for third-party content and\/or third-party websites, including but not limited to, externally sourced content, advertisements, products, services, or any other information or data available on the website or from external sources.<\/h3>\n

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Privacy<\/strong><\/h3>\n

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Please see our privacy policy for details about our practices regarding personal information.<\/h3>\n

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Terms of Sale<\/strong><\/h3>\n

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1- Eligibility:<\/strong><\/h3>\n

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Purchasing products through the website is reserved exclusively for parties who are legally authorized to enter into online contracts in accordance with the laws of the Kingdom of Saudi Arabia.<\/h3>\n

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To make purchases on the website, you must provide your personal details, including your full name, a valid mobile phone number, a valid email address, payment details, a valid billing address, and any other required information. You also acknowledge and warrant that the payment details you provide are valid, complete, and correct, and confirm that you are the person named on the billing information provided.<\/h3>\n

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The website is only available to individuals who meet Spektra's eligibility and electronic payment requirements, namely those holding a valid credit card issued by a bank accepted by Spektra. Integrated Entity Est. for trading<\/span>Those who have authorized us to charge their credit cards for the total price of the products they purchase, including any applicable taxes or delivery fees, are also eligible. Products purchased are for personal use or as gifts only and may not be resold or used for commercial purposes or any other commercial gain. Integrated Entity Est. for trading<\/span> With the right to impose restrictions on multiple quantities of a particular item, which are shipped to a single customer or address.
When you order a product(s), you expressly authorize Spektra to verify your credit card and to transmit, send, or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit card, obtain initial authorization for card use, and\/or authorize individual purchases, as we deem necessary. You agree that we may use the personal information you provide for the purpose of conducting necessary fraud prevention checks and that this personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.<\/h3>\n

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Please refer to our privacy policy for information regarding how we use your data.<\/h3>\n

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2- Ordering products:<\/strong><\/h3>\n

Products available on the website, including any samples or gifts with purchases that Spektra may offer you, are for personal use or gifts only. You may not sell or resell any products you purchase or otherwise obtain from Spektra.<\/h3>\n

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Products offered for sale on the website are subject to acceptance and availability. If, for any reason, we are unable to provide a particular product(s) after you have placed an order, we will notify you as soon as possible and cancel your order entirely.<\/h3>\n

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Please note that you can order a maximum of 14 units of the product.<\/h3>\n

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All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies or errors in the product or pricing information, our inability to obtain authorization to collect payment, because there are delivery restrictions applicable to a particular item, because the requested item does not meet our quality control standards and is being withdrawn, because you do not meet the eligibility criteria set out in the terms and conditions, or because of any other problem we discover.<\/h3>\n

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Spektra will keep a record of your transactions for a minimum of ten years and will retain that record for a reasonable period.
Once your order is placed, you will receive an email containing your order details. This email does not constitute acceptance of your order, but rather confirmation that we have received it.<\/h3>\n

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One of our agents will contact you to confirm your order. If our agent is unable to reach you at the number you provided during registration, you will receive an email requesting your reply to confirm your order. Even without confirmation, the initial order will still be processed.<\/h3>\n

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If the order is not canceled, your order will be considered complete upon our processing. At that point, you will receive a second email confirming that your order has been accepted and sent. The sales contract in Saudi Arabia will be concluded upon acceptance, and the contract language will be Arabic. Neither the third-party payment processor we use nor the carrier we select has the authority to accept orders on behalf of Spektra.<\/h3>\n

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We may refuse to accept a transaction for any reason, and we may also refuse to accept any person at any time at our sole and absolute discretion. We are not liable to any third party for any product, including samples or gifts with purchases, from the website, or for any product not sold, or for any product we may edit or suspend processing of a transaction after processing.
We make every effort to ensure the accuracy of all details on the website; however, we may occasionally discover errors in product pricing. If we discover a price error for a product listed in your order, we will notify you as soon as possible. We are under no obligation to accept or fulfill an order for a product advertised at an incorrect price, and we reserve the right to cancel any order that has already been accepted or is in transit to you. If you order a product with an incorrect price, we will email or phone you to inform you that we have not accepted your order and\/or that it has been canceled. If you have already paid for the product(s), we will issue a full refund as soon as possible. If the returned products are in transit to you, we will process your refund as soon as we receive them.<\/h3>\n

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By confirming your purchase at the end of order processing, you agree to accept and pay the full amount due for the product(s) as described in your order, including any applicable delivery charges.<\/h3>\n

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3- Prices and payment policy:<\/strong><\/h3>\n

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Prices include VAT applicable on the day of order. Any change in the applicable VAT rate will be automatically reflected in the price of products offered for sale by Spektra on its website.<\/h3>\n

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Value Added Tax (VAT):<\/strong><\/h3>\n

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Prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by Spektra through its website.
Tax ID number: 310009233700003<\/h3>\n

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All credit card payments are subject to data verification and authorization by the card issuer. If your credit card issuer declines authorization, we will not be liable for any delays or non-delivery. We will cancel your order and may contact you to arrange an alternative payment method.<\/h3>\n

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The details on the credit card used for payment must exactly match the cardholder information on file with the card issuer. Your payment will be approved and held pending when you place your order, and the amount will be debited from your account once Spektra has processed your order. You also confirm that the credit card used is yours or that you have been specifically authorized by the cardholder to use it.<\/h3>\n

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No credit card data will be stored, sold to, displayed to, or rented to any third parties except as it relates to our online payment gateway provider.<\/h3>\n

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4- Delivery<\/strong><\/h3>\n

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Spektra handles product delivery within the Kingdom of Saudi Arabia, and in our estimation, your order is expected to arrive within two (2) to seven (7) business days from the date your order is confirmed via email, depending on your region.<\/h3>\n

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Delivery charges, if applicable, will be added to the product prices and will be displayed separately in your local currency on the order form during the payment check and review process.<\/h3>\n

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If no one is available to receive the order, you will have the option to arrange an alternative delivery time or obtain additional information about receiving your order from the delivery company. If you are unable to receive your order on the second delivery attempt, you may have to pay an additional delivery fee for any further delivery attempts.<\/h3>\n

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Orders are delivered from Saturday to Thursday, excluding Friday and public holidays.<\/h3>\n

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5- Cancellation, Return and Exchange Policy<\/strong><\/h3>\n


Our goal at Spektra is to ensure our customers are satisfied with their purchases from us.<\/h3>\n

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For your safety, Spektra does not allow returns or exchanges of its products, except for products that arrive damaged.<\/h3>\n

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Cancellation<\/strong><\/h3>\n

We understand that sometimes you may change your mind about a purchase. If you change your mind before receiving your order, simply contact customer service at 0500093107 to cancel your order, and we will do our best to accommodate your request, provided your order has not already been fulfilled.<\/h3>\n

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In that case, we will treat the cancellation as a return. In any case, you can always contact our customer service; they will be happy to assist you.<\/h3>\n

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We reserve the right to modify these Terms and Conditions at any time without prior notice to you. Any modifications to these Terms and Conditions will be effective immediately upon posting on our website. Your continued use of the website (or any of our other websites) after such a change constitutes your acceptance of the revised Terms and Conditions. Please read and review these Terms and Conditions regularly. If you do not agree to any change to the Terms and Conditions, you must immediately cease using the website.<\/h3>\n

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These terms and conditions constitute the entire legal agreement between you and Spektra, and govern and regulate your use of the website and all services and products available on it, and completely replace any prior agreements between you and Spektra regarding the same purpose.<\/h3>\n

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You acknowledge and agree that the form and nature of the services may change from time to time without prior notice to you, and Spektra may cease providing the services (or any features included therein) to you or your users.<\/h3>\n

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You understand and acknowledge that Spektra grants public search engine operators permission to use web crawlers to copy material from the site for the sole purpose of creating publicly available search indexes that include the material, and Spektra reserves the right to revoke these exceptions, either generally or in specific cases.<\/h3>\n

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You understand and acknowledge that you are solely responsible (and that Spektra is not liable to you or any third party) for any breach of your obligations under these Terms and Conditions and for the consequences (including any loss or damage that Spektra may incur) of any such breach.<\/h3>\n

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Spektra's failure to exercise or enforce, or delay in exercising or enforcing, any legal right or remedy shall not be construed as a formal waiver of Spektra's rights.<\/h3>\n

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You and Spektra are independent contractors, and these Terms and Conditions, including but not limited to the provision, transfer, transmission, or distribution of your content, in whole or in part, do not constitute a partnership, joint venture, employment, franchise, or agency relationship between you and Spektra. Neither party shall have the authority to bind the other party or incur obligations on its behalf without the other party's prior written consent. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any capacity other than expressly provided in these Terms and Conditions. Neither party (or any of its agents) may represent the other party, be authorized to act as its representative, or consider itself its representative, nor may either party incur any liability or obligation on its behalf or in its name, unless specifically provided in these Terms and Conditions.<\/h3>\n

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If any provision of these Terms and Conditions is found to be illegal or unenforceable, the other Terms and Conditions shall not be affected and shall remain in full force and effect.<\/h3>\n

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These terms and conditions are available in both English and Arabic. In case of any discrepancy between the English and Arabic texts, the Arabic text shall prevail.<\/h3>\n

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These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and all disputes arising out of or relating to the enforcement of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.<\/h3>\n

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Your rights<\/strong><\/h3>\n

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If you have any questions about the terms and conditions or any aspect of your system, please contact us via email. support@ispektra.com<\/strong><\/a><\/span><\/h3>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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